Schedule the call routing over IVR to agents based on their roster availability for days and shift timings.
Record the customer conversations for quality control, live monitoring, and performance review.
Pick the number of your choice from the large pool of virtual numbers offered by Servetel.
Call routing feature lets the caller reach the right department - quickly & easily.
Technology blended with business intelligence lets you track the overall performance and analytics.
Stay updated with every ongoing call between customer and agent using our remote admin portal.
Remain on top of the situation by receiving SMS alerts for all missed and received calls.
Forward every business call to connect with the available destination to make use of every opportunity.
Our Interactive Voice Response (IVR) improves customer engagement while taking off the human load.